This is defined by GDPR and means any information relating to an identified or identifiable person (‘data subject’). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person
Sensitive personal data
This is defined by GDPR and comprises personal data consisting of, for example, racial or ethnic origin, data concerning health or data about a person’s sexual orientation
Why we collect your information
ThinkForward collects personal data from individuals, including programme participants, funders, partners and volunteers for several reasons:
What information we collect
What information ThinkForward holds on you depends if you are one of our programme participants or if you are a ThinkForward supporter. It may include the following:
How we collect data
The vast majority of information we hold is obtained directly from you as part of providing services and information to you. This includes:
We may also receive your information through third parties including Just Giving, BT MyDonate and the Charities Aid Foundation.
How we use your data and on what basis
Where you are obtaining services from us or attending our events, including fundraising events, we will use your information to ensure we provide the best service to you. We use personal data for staff and applicants for jobs to fulfil our contractual obligations to them.
Generally, we use personal information for internal administration to support our activities and, aggregated and anonymised data, to provide reporting and analysis to inform our development and strategy.
For fundraising and general communications, we will only use your information if we have your explicit consent to do so. We will use your information about donations and gift aid declarations to claim gift aid from HMRC.
We may gather information about you from publicly available sources for example Companies House, the Electoral Register and the media to help us to understand more about you as an individual and your ability to support ThinkForward, including financially. We also use publicly available sources to carry out due diligence on donors.
Tools may be used to help us improve the effectiveness of our communications with you, including tracking whether the emails we send are opened and which links are clicked within a message. We may monitor website visits and we may use tools such as Google Analytics to improve our website and services.
We may use your social media profile to help us find more people like you, so that we can grow our supporter base through online channels. We use third party services to do this which you are likely to know, including Google, Facebook and Twitter
Where your consent (or opt-in) is needed for us to process your information or send communications to you, we will aim to obtain your consent when you initially give us your personal information. We are required to refresh your consent every two years and will contact you to do this provided we have your initial consent. If we have consent from you by more than one route, we will work to your most recent consent or opt-ins. You may withdraw your consent at any time.
If you provide us with contact details for a particular method of communication we will assume that you have given us your consent for us to update your record and communicate with you using this information, unless you have told us otherwise. Contact details provided directly by you will update any previous preferences in relation to this channel unless you inform us otherwise.
If you are registered with the Telephone Preference Service (TPS) but provide us with a telephone number and consent for us to phone you we will assume that we have your consent to call you on this number.
We will always seek consent from a parent or guardian before collecting personal information about young people
How we keep your information safe
ThinkForward fully endorses the eight data protection principles of the Data Protection Act. We recognise the importance of the correct and lawful treatment of personal data and aim to ensure that personal data is:
We do not share your information with other charities and we do not sell your data on.
If you request a copy of the information we hold on you (via a Subject Access Request) we will take reasonable steps to verify your identity before providing it, because we do not want to give your personal information to someone else
Keeping your information
The information you provide will be kept by us in accordance with the applicable law. We set retention periods for all personal information based on how long it is legitimately needed to run the charity, and our legal requirements. We will take reasonable steps to destroy or de-identify personal information when it is outside the retention period.
While we hold information about you, you will always have the right to:
What to do if you are not happ
Please talk to us. We will promptly respond to complaints and correct any information that we hold about you if it is found to be incorrect, especially your contact preferences. You have the right to contact the Information Commissioner’s Office (ICO) using their helpline 0303 123 1113 or online at ico.org.uk
How to contact ThinkForward
Please email us at email@example.com. You can call our London office on 020 3559 8390.
We only use this information for statistical analysis, and do not get any personal data from it. Cookies do not give us access to your computer or any information on it. Third party cookies are used by the services we use in our website, such as YouTube for videos. You can choose to accept or decline cookies. You may need to change the settings of your browser to do this. Overall, cookies help us provide you with a better website and we hope you will be happy to have them from our website.